Frequently Asked Questions

1. How do you report?

All our reports are focused, detailed and professional. As well as reporting to you in person (typically by telephone), our report documents the presenting situation and clearly demonstrates we have undertaken an 'impact assessment', which shows we have considered the legality of each case. Our report then goes on to document the summarized results of our investigation and where applicable, our 'Observation Log' will objectively demonstrate the following: Date; time; place and factually what is observed. This section of the report will be supported by date and time stamped video evidence, which is gathered covertly, where doing so does not compromise surveillance.

Before deciding to instruct, our approachable matrimonial investigators/detectives answer all questions with expert understanding based on decades of experience. We aim to present objective professional advice and options, all in confidence and obligation-free.

Our reports are designed to allow the reader to clearly understand both the presenting situation, along with the resulting evidence; whether the reader be a Court in India or any other jurisdiction, a family member or any other third party.


2. What all information is required to be given to start the case?

We would need subject's name, address & photo; at-least. Further details such as vehicle number, contact number, email id, employment address, Facebook profile, etc would be useful. In case, if the address is not available, we can get the same, provided you have some basic input. Further, we request you to put any additional info / notes / background on the case which may come handy to us while investigating.


3. How you do it? Can I know your modus-operandi ?

We cannot reveal the exact modus-operandi but it is a mix of various modus-operandi such as surveillance, observation, discreet inquiries, social media analysis, use of spy gadgets, etc. But we do not make inquiries from subject's friends, relatives or neighbors as their opinion may be prejudice and the subject would know that someone is enquiring about him / her.


4. Is it necessary to disclose my identity?

We entirely respect your need of being anonymous. In-fact, with most of the clients communication takes place through email and phone. Alternatively, you can assign yourself a different name to hide your identity. In any case, you are in the safe hands when you are dealing with VIS.


5. Would subject come to know that I have hired you?

Absolutely, not. Maintaining confidentiality is of paramount importance in our line of profession. We realize this and ensure that no one is aware of our investigation by adopting full proof tested modus operandi.


6. What about confidentiality & discreetness?

Please be rest assured about confidentiality & discreetness; they are the main pillars of our agency. Being in the industry for over 5 decades, we have time tested methods which provides required output in strict confidential manner.


7. There are so many agencies these days, how can I be sure about quality output?

Yes, there are numerous agencies across India…many of them are overnight flyers, few others may stop answering your call, at-times such con detectives approaches the other party to get some money. So please be extremely careful about choosing the right agency.


8. Is hiring a detective agency a right choice?

A professional detective agency is capable of undertaking any task with utmost confidentiallity and as per the requirement of the given situation & case due to the experience, skill, network and contacts they possess. A normal individual would not be in a position to tackle the given situation intellectually. Even a minute mistake may prove to be very fatal. Therefore, hiring a detective agency possessing necessary experience, skill, network and professionalism is highly advisable.


9. I have been cheated before by a detective agency. What is the guarantee that you won't cheat us?

A common man who is not accustomed to detective agency is often prey to fly by night detective agencies. Once they receive the advance amount they never care to even receive your calls. Such detective agencies brings bad name to the entire profession. With the growing number of detective agencies, it becomes difficult for a first timer to choose a detective agency which can solve his problem and not just giving expensive false promises. In order to help you, we have formulated a guideline which would help to differentiate a professional detective agency from

money munchers:

Guideline


10. Why VIS?

VIS is founded on three core principles confidentiality, honesty and professional service. We have the network to reach and required skill & experience to get the desired result. We understand client's problem and sensitiveness of the case and thus perform our job with great care, precaution & skill. We are highly result oriented and most trusted detective outfit in India.


11. Is the information provided by me would be kept confidential?

We have seen that many people do not come forward to hire a detective agency because of fear of being exposed (leaking of information). We understand how critical it is for you and your organisation to keep the matters under wrap. Therefore, all the information you provide and the result of the investigation is kept 100% confidential. We assign a code for each investigation for internal use and your identity is not disclosed even to our investigator. We destroy all the inormation after submitting you the final report. Moreover, we are not required to disclose our client's name or any of their details under any law to the government authorities.


12. How much it would cost me?

There is no generalized fee. The charge varies from case to case. Once we understand the scope of the case, we can let you know the charges. Our experience enables us to quote you the charges instantly.

13. What is the time frame for completion of the case?

It depends from case to case. we would let you know this before taking up the case. Generally, its around 15 days.


14. Do I need to sign an agreement?

There is no need as such to sign an agreement. But, if you desire then we can sign an agreement outlining the scope, charges, time frame and other terms & conditions. We encourage communication through email as it is in itself evidence, acceptable in court of law.


15. Is it necessary to disclose my identity?

We entirely appreciate your feeling of being anonymous. In-fact many of our clients never meet us, the communication takes place through email and phone calls. Alternatively, you can assign yourself a different name to hide your identity. In any case, you are in the safe hands when you are dealing with us.

16. How should I make the payment?

We accept all modes of payment such as cash, cheque, demand draft, credit / debit card. For international clients, we even accept Western Union & Moneygram.

17. What is your experience in this field?

We are into existence since 1962. The VIS investigative experience is diverse and it exemplifies our ability to successfully and reliably handle cases, create and foster theory, and execute clients' instructions in a timely manner. Many of our agents are members of Bilingual Private Investigators group and are cultural-, national-, and gender-diverse.

The unique VIS investigative method, experienced elite management team, and real-world solutions are key elements of our success. All of our clients can be assured that VIS and its staff will handle their matters and themselves with professionalism above and beyond their expectations. In addition to our corporate and private concern experience, VIS is a current multiple contract holder with many government agencies. We are highly qualified in multiple-scope assignments with ongoing contractual periods.


18. How you Staff?

Reliability is enhanced by a unique staffing solution. VIS uses a professional and competent approach to hiring investigators, using its present private investigators to screen new investigators. By utilizing operatives who have extensive backgrounds in law enforcement, intelligence gathering, counterintelligence, military, specialized experience (i.e. accounting, security, finance, etc.), and consulting, VIS is assured of maintaining a quality and reliable staff.

VIS investigators must pass a rigorous screening and training process. Private Investigators, regardless of experience, are trained in all aspects of their specific scope of expertise by VIS. This team makes up the elite-of-elite philosophy of VIS staffing. At VIS, we do not generally publish profiles of our staff in the spirit of confidentiality. However, interested parties may review several agent profiles representing a typical cross-section of our abilities and experience by viewing the talent section of our website. Also, VIS is always accepting resumes from either licensed or non licensed private investigators through our private investigator jobs section on the website.


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